FAQ'S

If you are relocating, renovating or reorganizing we have personal storage units available so you can easily store furniture, outdoor toys (bikes, snowboards, kayaks, etc) or seasonal lawn and garden equipment. We also offer business storage units, college student storage units, and RV/Boat/Vehicle outdoor storage.

We offer a variety of storage solutions to fit your needs:

4'x10'– Like a walk-in closet. You can fit studio apt. or small bedroom furnishings, mattress set, dining room 6'x10'– Like a walk-in closet. You can fit studio apt. or small bedroom furnishings, mattress set, dining room 8'x10' – Like a small bedroom. You can fit 1-2 bedroom apt. furnishings, refrigerator, appliances, canoes, sofas 8x12 – Like a small bedroom. You can fit 1-2 bedroom apt. furnishings, refrigerator, appliances, canoes, sofas 10'x10' – Like a small bedroom. You can fit 1-2 bedroom apt. furnishings, refrigerator, appliances, canoes, sofas 10'x12'– Like a small office. You can fit 1-2 desks, cabinets, large printers, chairs, sofas 10'x14'– Like a small office. You can fit 1-2 desks, cabinets, large printers, chairs, sofas 10'x24'– Like a large bedroom. You can fit 1-2 bedroom home furnishings, refrigerator, appliances, canoes, sofas 15'x24'– You can fit 3-4 bedroom home furnishings, refrigerator, appliances, canoes, sofas 10x20 -Outdoor Parking Car/Small Trailer or Boat 10x50 Outdoor Parking RV, Trailer, Boat

This is more common that your probably think! If this happens to you, simply contact the office so we can check availability of other sizes in the facility. If the size you want to change to is available, we will assist you in the transition.

You can always access your storage unit 24 hours per day, 7 days a week, 365 days per year. If you need additional assistance, feel free to contact us and we will be happy to help.

Select larger units have an electrical outlet. Additional charges may apply.

Yes. We do offer secure outdoor parking for your RV, Travel Trailer, Boat, Utility Trailer, or Vehicles.

We take the security of your belongings seriously. Our facility includes:

• 24-hour video surveillance monitoring
• Perimeter fencing and well-lit areas
• Individually assigned key codes — only active tenants can access the facility
• Key code required for entry

Please refer to your lease agreement for the full list of prohibited items. Common restrictions include — but are not limited to:

• No painting, welding, or vehicle maintenance/repairs inside units
• No explosive, flammable, odorous, hazardous, corrosive, or perishable items
• No food, drinks, fireworks, propane tanks, or chemicals

If you are unsure whether an item is permitted, please contact the office before storing it.

Renting is simple. You can select and rent your unit online or give us a call to set up an appointment for an in person move in. Units are rented on a month-to-month basis. Payment can be made online, over the phone, or in person.

No long-term commitment required. All rentals are month-to-month, giving you the flexibility to stay as long — or as short — as you need.

Units do not include a lock, but we do sell locks on site.

We are sorry to see you go! When you are ready to vacate, please follow these steps:

• We do not require advanced notice to vacate
• Remove all belongings from your unit
• Remove your lock from the unit
• Notify us when you are fully moved out
• We will inspect the unit and mark it as officially vacant

Please note: Rent is NOT pro-rated. Units are billed on a full month-to-month basis. We hope to serve you again in the future!

Simply give us a call or send us an email and we will update your information promptly.

Yes! We can set up automatic payments using a credit card or directly from your bank account. Automatic payments are strongly encouraged to avoid any interruption to your access.

Payments can be made online, over the phone, or in person. We accept the following payment methods:

• Debit card
• Credit card — Visa, MasterCard, Discover, or American Express
• Bank transfer (ACH)

Setting up automatic payments is preferred to ensure your rent is never missed.

Monthly rent is due on the 1st of every month.

-On the 5th a $5 late fee will apply -On the 6th your unit will be overlocked (removed within 24hrs after your account is paid in full) -On the 15th a $15 late fee will apply -On the 30th a $30 late fee will apply

We highly recommend that all stored belongings are covered by insurance. Whether through your homeowner's policy, renter's insurance, or a dedicated storage protection plan, having coverage gives you peace of mind in the event of unexpected damage or loss. Please contact us if you have questions about coverage options.

• $8.95 per month - Up to $1,000 in personal property damage
• $11.95 per month - Up to $5,000 in personal property damage
• $21.95 per month - Up to $10,000 in personal property damage
• $40.95 per month - Up to $20,000 in personal property damage
• Your insurance provider should also be able to provide options. It is possible that your homeowner's or renter's insurance policy already covers your belongings

The amount of coverage you need depends on what you will be storing in the unit. One way to estimate the value of what you will be storing is the cost of replacing something if it becomes damaged.

We are ready to assist you in any way, including cancelling your property protection policy (if it was purchased through us). If your insurance was through your personal insurance provider, please contact them directly.

• Pack items in plastic totes with airtight lids rather than cardboard boxes
• Do not store food or drinks inside your unit
• Keep items raised a couple of inches off the ground
• Cover mattresses and upholstered furniture
• Use natural pest deterrents
• Use FRESH CAB Rodent Repellent. (available on Amazon)
• Place cedar blocks in a bowl on a shelf — cedar is a natural deterrent
• Apply a few drops of lavender or peppermint essential oil on cotton balls and place around the unit
• Tuck lavender dryer sheets among your stored items — the strong scent repels mice
• Visit your storage unit regularly